Procedure in case of service

How it works - your tasks

Check if your Einhell product is still within the warranty period, to do so check the purchase date on the sales invoice, remember that the warranty period is 2 years from the date of purchase and/or if you registered for the 2+1 warranty extension.

1. If your product was purchased from EPA, you must go directly to the authorized service center, along with a copy of the invoice.

• Name: Cofersa
• Address: Pozos de Santa Ana. 200 east of technical rubbers
• Telephone: +506 2205 2553

2. If you are not located in the same city as the service center, send an email to [email protected] requesting the collection of your product, for this you must send the following information:

• Attach the copy of the sales invoice
• Attach the extended warranty certificate if you have it.
• Send the complete data of, name, address, telephone, city, province.
• Send a photo of the nameplate of the equipment.
• Specify the pick-up time

Subsequent procedure: Our action

As soon as we receive your equipment or your delivery arrives, a technical inspection will decide whether your device or battery will be repaired or replaced with an equivalent product. Our staff will process your service case as quickly as possible, so that you can soon be back on projects with your Einhell product.